Last updated: 2026-02-17

ONY1 TERMS OF SERVICE

Effective Date: February 17, 2026

Operator: Magi Systems Limited, a company incorporated in Hong Kong (BRN: 76008482), Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong ("Company")

Product: ONY1, a cloud-based business management software-as-a-service (SaaS) platform accessible via web application and API (the "Service")

1. Acceptance & Eligibility

1.1 The Service is intended for business use only. If an individual registers, they represent and warrant that they are acting in a professional or business capacity.

1.2 By creating an account, clicking "I Agree," or otherwise accessing or using the Service, Customer agrees to be bound by these Terms. If Customer does not agree, Customer must not use the Service.

1.3 The person accepting these Terms on behalf of a business entity represents and warrants that they have authority to bind that entity.

1.4 The Service may not be used by persons or entities located in or subject to sanctions in Russia, Iran, Afghanistan, or any other jurisdiction subject to applicable export restrictions.

2. Account Registration & Security

2.1 Customer must provide accurate and complete registration information and keep it current.

2.2 Customer is responsible for maintaining the confidentiality of all login credentials, API keys, and access tokens associated with its account.

2.3 Customer must promptly notify Company at support@ony1.com of any unauthorized access to or use of its account.

2.4 Customer is solely responsible for all activity under its account, including actions taken by employees, contractors, or any authorized users. Company is not liable for any loss arising from unauthorized use of Customer's credentials.

2.5 Company reserves the right to suspend accounts where fraudulent or unauthorized use is suspected.

3. License Grant

3.1 Subject to these Terms and payment of applicable fees (where required), Company grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the subscription term.

3.2 Customer may not:

• Reverse engineer, decompile, or copy the Service or any part thereof
• Resell, sublicense, or redistribute access to the Service
• Circumvent usage limits, metering, or access controls
• Interfere with the integrity, performance, or security of the Service or its infrastructure
• Use the Service to develop a competing product or service

3.3 All intellectual property rights in the Service, including software, design, documentation, and branding, remain exclusively with Company.

4. Acceptable Use

4.1 Customer shall not use the Service to:

• Store, transmit, or process content that is unlawful, defamatory, or infringes third-party rights
• Distribute malware, spam, or unsolicited communications
• Engage in activities that damage, overload, or impair the Service or its infrastructure
• Attempt to gain unauthorized access to any part of the Service, other accounts, or related systems
• Circumvent or interfere with rate limits, security features, or access restrictions

4.2 Company may investigate suspected violations and may suspend or terminate access without notice for material breaches of this section.

4.3 Customer is responsible for ensuring that all authorized users under its account comply with this section.

5. Subscription Plans, Billing & Trials

Plans

5.1 The Service is offered under the following plan types:

• Free Plan: Subject to feature and usage limitations as published on the Service. No payment is required. Company may modify, limit, or discontinue free plans at any time with 14 days' notice.
• Paid Plans: Offered on monthly or quarterly subscription terms at pricing published on the Service.

5.2 Free plan users are bound by these Terms in full. Company may terminate free accounts at its discretion with 14 days' written notice.

Billing

5.3 Billing for paid plans occurs in advance at the beginning of each subscription period.

5.4 All subscriptions automatically renew at the end of each billing period unless Customer cancels before the renewal date. Customer acknowledges and agrees to automatic renewal and recurring charges.

5.5 All fees are stated in United States Dollars (USD) unless otherwise specified. Currency conversion, where applicable, is handled by the payment processor and is Customer's responsibility.

Trials

5.6 A 14-day free trial may be available for paid plans. Unless Customer cancels before the trial period ends, the subscription automatically converts to a paid plan and Customer will be charged.

Refunds

5.7 Refunds for initial subscription charges may be requested within 48 hours of billing by contacting support@ony1.com. Upon refund issuance, access to the Service is immediately suspended.

5.8 Usage overage charges are non-refundable.

5.9 No refunds are issued for partial billing periods, downgrades, or unused portions of a subscription.

Upgrades & Downgrades

5.10 Upgrades take effect immediately. The price difference is prorated for the remainder of the current billing period.

5.11 Downgrades take effect at the start of the next billing period. If Customer's existing data or usage exceeds the limits of the lower plan, Customer is responsible for reducing usage before the downgrade takes effect. Company is not obligated to delete data on Customer's behalf but may restrict access to features or data exceeding the lower plan's limits.

6. Usage Limits, API Access & Overage Billing

6.1 Each plan includes defined limits for API requests, storage, and other metrics as published on the Service.

6.2 Overage billing is disabled by default. If Customer enables overage, Customer authorizes automatic billing for all usage exceeding plan limits at the published overage rates.

6.3 If overage charges exceed USD 500 within a single billing cycle, Company may charge the accumulated overage immediately and will notify Customer by email before or promptly after such charge.

6.4 Company reserves the right to throttle, rate-limit, or temporarily suspend API access where usage patterns threaten system stability or degrade performance for other customers.

6.5 Automated or programmatic access to the Service must comply with published rate limits and API documentation. Abusive API usage, including but not limited to excessive polling, redundant requests, or deliberate circumvention of rate limits, is grounds for immediate suspension.

6.6 Company reserves the right to modify pricing or usage thresholds with 30 days' prior written notice.

7. Taxes

7.1 All fees are exclusive of taxes. Customer is responsible for all applicable taxes including VAT, GST, sales tax, and withholding tax, except for taxes based on Company's net income.

7.2 If Company is required to collect taxes on Customer's behalf, such taxes will be added to Customer's invoice.

7.3 Customer shall provide any tax exemption certificates or information reasonably requested by Company.

8. Data Ownership

8.1 Customer retains all rights, title, and ownership in all data uploaded to or created within the Service ("Customer Data").

8.2 Customer grants Company a limited license to host, process, and display Customer Data solely to provide and maintain the Service.

8.3 Any outputs generated by Customer through use of the Service, including reports, exports, dashboards, and configurations ("Customer Outputs"), are owned by Customer. Customer Outputs are considered Customer Data for the purposes of these Terms. Nothing in this section grants Customer any rights to the underlying Service technology, algorithms, templates, interface designs, or other Company intellectual property used to generate such outputs.

8.4 Before canceling a subscription, Customer must send a data export request to support@ony1.com. Company will process the export within thirty (30) calendar days of receiving the request and will manually terminate the account upon completion. No data export requests will be accepted after account termination.

8.5 Data export is provided in machine-readable format (JSON or CSV) including associated file attachments. Data export is provided at no additional charge for accounts on paid plans. Company may charge a reasonable administrative fee for data export from free plan accounts.

8.6 Customer is solely responsible for migration and reconfiguration into alternative systems.

9. Inactivity & Deletion

9.1 If an account remains unused for twelve (12) consecutive months and does not have an active paid subscription, Company may permanently delete the account and all associated data.

9.2 Company will provide 30 days' prior notice via the email address associated with the account.

9.3 Deletion under this section is irreversible. Company has no obligation to retain or recover data beyond the notice period.

10. Data Processing & Privacy

10.1 Customer is the Data Controller with respect to personal data uploaded to the Service. Company acts as Data Processor and processes personal data solely to provide the Service.

10.2 Customer represents and warrants that:

• It has a lawful basis to collect, upload, and process all personal data within the Service
• It complies with all applicable data protection laws in each jurisdiction in which it operates
• It has provided all required notices and obtained all required consents from data subjects

10.3 Company implements commercially reasonable technical and organizational security measures to protect Customer Data.

10.4 Company's data processing obligations are set forth in these Terms and the Privacy Policy. Company will process Customer personal data only in accordance with Customer's documented instructions and will not process personal data for any purpose other than providing the Service.

10.5 Company may engage subprocessors, including hosting providers, payment processors, and analytics services, to assist in providing the Service. A current list of subprocessors is available upon request.

10.6 In the event of a data breach affecting Customer Data, Company will notify Customer without undue delay and in any event within 72 hours of becoming aware of the breach.

11. Anonymized Data

11.1 Company may collect, aggregate, analyze, and commercialize Anonymized Data derived from use of the Service.

11.2 "Anonymized Data" means data that has been processed such that it cannot reasonably be used to identify Customer, any individual, or any specific data subject.

11.3 Anonymized Data is not Customer Data and is not personal data. Company ensures that Anonymized Data cannot be re-identified.

11.4 Customer grants Company a perpetual, irrevocable, worldwide, royalty-free license to use Anonymized Data for benchmarking, analytics, machine learning and AI model training, product improvement, and commercial purposes.

11.5 For the avoidance of doubt, Company does not use identifiable Customer Data to train artificial intelligence or machine learning models. Only Anonymized Data as defined in Section 11.2 may be used for such purposes.

12. Confidentiality

12.1 "Confidential Information" means any non-public information disclosed by one party to the other, whether in writing, orally, or by other means, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

12.2 Each party agrees to protect the Confidential Information of the other party using at least the same degree of care it uses for its own confidential information, and in no event less than reasonable care.

12.3 Confidential Information may only be disclosed to employees, contractors, or advisors with a need to know, provided they are bound by obligations of confidentiality no less protective than those set forth herein.

12.4 Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of the disclosing party's Confidential Information; or (d) is rightfully obtained from a third party without restriction.

12.5 A party may disclose Confidential Information if required by law or court order, provided it gives the other party prompt written notice where legally permitted.

12.6 This obligation survives for five (5) years following termination of these Terms.

13. Support

13.1 Support is provided Monday–Friday during published business hours (currently GST / GMT+4) via designated support channels.

13.2 Response times refer to acknowledgment only:

• Critical Issues (Service unavailable or major functionality impaired): within 3 business hours
• Non-Critical Issues (all other inquiries): within 48 business hours

13.3 No guaranteed resolution time is provided. Company will use commercially reasonable efforts to resolve reported issues.

13.4 Support scope, channels, and response times may vary by plan and are subject to change with reasonable notice.

14. Service Disclaimer

14.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." COMPANY DOES NOT GUARANTEE UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION OF THE SERVICE.

14.2 COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

14.3 Customer acknowledges that the Service may experience downtime for maintenance, updates, or reasons beyond Company's control.

15. Beta Features

15.1 Company may offer beta or experimental features ("Beta Features"). Beta Features are provided without warranty and may be modified, suspended, or discontinued at any time without notice.

15.2 Customer uses Beta Features at its own risk. Company shall have no liability for any harm arising from the use of Beta Features.

15.3 Feedback provided by Customer regarding Beta Features may be used by Company without restriction or compensation.

16. Suspension & Termination

By Company

16.1 Company may suspend or terminate Customer's access immediately and without prior notice for:

• Material breach of these Terms, including the Acceptable Use provisions
• Non-payment of fees after 7 days' written notice
• Violation of applicable laws or regulations
• Conduct that threatens the security, integrity, or availability of the Service

By Customer

16.2 Customer may cancel its subscription at any time through the account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for the remaining portion of a billing period.

Effect of Termination

16.3 Upon termination, Customer's access is immediately revoked. Customer's data export rights under Section 8.4 apply.

16.4 No refunds are owed for termination due to Customer's breach.

16.5 Sections that by their nature should survive termination will survive, including but not limited to Sections 3.3 (IP Rights), 8 (Data Ownership), 11 (Anonymized Data), 12 (Confidentiality), 14 (Disclaimer), 15.2 (Beta Liability), 17 (Indemnification), 18 (Limitation of Liability), and 23 (Governing Law).

17. Indemnification

17.1 Customer shall indemnify, defend, and hold harmless Company and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Customer Data, including any claim that Customer Data infringes or misappropriates third-party rights
• Customer's violation of applicable laws or regulations
• Customer's breach of these Terms
• Misuse of the Service by Customer or its authorized users

17.2 Company will promptly notify Customer of any claim subject to indemnification and will provide reasonable cooperation at Customer's expense.

18. Limitation of Liability

18.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.

18.2 COMPANY'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. FOR CUSTOMERS ON THE FREE PLAN, COMPANY'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED ONE HUNDRED UNITED STATES DOLLARS (USD 100).

18.3 Nothing in these Terms excludes or limits liability for: (a) fraud or willful misconduct; (b) death or personal injury caused by negligence; or (c) any liability that cannot be excluded by applicable law.

19. Third-Party Providers

19.1 The Service relies on third-party infrastructure providers including, but not limited to, hosting services, payment processors, and content delivery networks.

19.2 Company is not responsible for failures, disruptions, or data loss caused by third-party providers.

19.3 Customer's use of third-party integrations or services accessed through the Service is subject to the respective third party's terms and policies.

20. Multi-User & Team Access

20.1 Where the Service supports multiple users under a single account, the account owner ("Account Owner") is responsible for managing user access, permissions, and roles.

20.2 The Account Owner bears full responsibility for the actions of all authorized users under its account, including compliance with these Terms.

20.3 Company is not liable for any unauthorized actions taken by users to whom Customer has granted access.

21. Public Reference

21.1 Customer grants Company the right to reference Customer's name and logo in marketing materials, case studies, and the Company website for the purpose of identifying Customer as a user of the Service.

21.2 Customer may revoke this permission at any time by sending written notice to support@ony1.com. Company will remove Customer's name and logo within 30 calendar days of receiving such notice.

22. Modifications to Terms

22.1 Company may modify these Terms at any time. Material changes will be communicated with at least 30 days' prior written notice via email or through the Service.

22.2 Continued use of the Service after the effective date of modified Terms constitutes acceptance.

22.3 If Customer does not agree to modified Terms, Customer may terminate its subscription before the changes take effect.

23. Governing Law & Dispute Resolution

23.1 These Terms are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.

23.2 Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of thirty (30) calendar days following written notice of the dispute.

23.3 If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its Administered Arbitration Rules in force at the time of filing.

• Seat of Arbitration: Hong Kong
• Language: English
• Number of Arbitrators: One

23.4 The arbitral award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

23.5 Nothing in this section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction to protect its rights pending arbitration.

24. Force Majeure

Company shall not be liable for any failure or delay in performing its obligations under these Terms caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, sanctions, government action, internet or telecommunications outages, power failures, or infrastructure failures.

25. Assignment

25.1 Customer may not assign or transfer these Terms or any rights hereunder without Company's prior written consent. Any attempted assignment without consent is void.

25.2 Company may assign these Terms in whole or in part in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided the assignee assumes Company's obligations under these Terms.

26. Notices

26.1 All formal notices under these Terms shall be sent by email to the addresses specified during registration (for Customer) or as published by Company (for notices to Company).

26.2 Notices are deemed received: (a) if sent by email, on the date the email is sent, provided no delivery failure notification is received; (b) if sent by registered mail, five (5) business days after posting.

26.3 Company may also provide notices through the Service interface for non-critical communications.

27. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

28. Waiver

The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that party's right to enforce that provision or any other provision in the future.

29. Entire Agreement

29.1 These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the Service.

29.2 These Terms supersede all prior or contemporaneous agreements, representations, and understandings, whether written or oral, relating to the subject matter hereof.

30. Contact

For questions regarding these Terms, please contact:

Magi Systems Limited

Email: support@ony1.com

Website: https://ony1.com